IT Service Management System (ITSMS)
TRAINING
Internal Auditor Training Course: ITSMS 20000-1
PARTICIPANTS RECEIVE:
- ITSMS Slides including Exercises
- ITSMS 20000-1 standard
- Certificate of course completion
DURATION
2 DAY
LEARNING OUTCOMES
By the end of the course you will be able to understand:
- Knowledge of the techniques & tools used in IT Service Management System (ITSMS).
- Understand and prioritize the vulnerabilities and potential threats to an organization.
- Plan, conduct, report and follow up an Information Technology Service Management system
- Understand what all an ITSMS policy should contain.
- Describe the key processes required for an IT Service Management System (SMS).
WHO SHOULD ATTEND?
• Delegates who want knowledge to begin performing internal ITSMS auditsThose who need to understand the techniques & tools used in Information Security SystemRisk, Information security, IT and Operations Managers and Consultants.Those who want a thorough understanding of ITSMS 20000-1IT Service ProfessionalsITSMS Process Owners
COURSE CONTENT AND STRUCTURE
Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.
Maximum attendance: 20 Delegates.
ELIGIBILITY?
No specific knowledge or experience is required
COURSE FACILITATORS
All course facilitators are highly qualified and experienced both in training and assessment of Business Continuity Management Systems. We strongly believe that the experience in Business Continuity Management Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make ICMC courses practical, enjoyable and interactive.
The key content include:
Understanding of ITSMS best practice.Designing, Planning and implementing your own ITSMSCreating Business Continuity Policies, objectives and processes.Range of application for a ITSMSPerforming an ITSMS Internal auditAudit programmingReporting the auditResponsibilities of an auditororrective action and follow-up
HOW TO APPLY?
Please contact for registrations and further training details at info@icmcertifications.com
+91 9015167703 or icmc.iso@gmail.com
+91 9958995893.